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Fiverr’s leading global network of freelancers is trusted by over 11M businesses and entrepreneurs. But don’t take our word for it. “The app allows you to browse the millions of gigs listed on. Fiverr is a very peculiar app where you can buy and sell almost any service starting at just five dollars. Some might cost more (up to more than $100), but the vast majority of what's on offer doesn't.

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I’ll be honest, I always liked the concept behind Fiverr.com.

Just a few clicks and a client can place an order with a freelancer based on a specific set of deliverables.

Easy peasy, right?

Sure, but it comes at a cost. A big one.

This is one the few freelance platforms where buyers are given free reign to abuse, threaten and outright blackmail sellers any way they like.

Why? Because Fiverr turn a blind eye to it.

In this post, I want to share a recent bad experience as a seller on Fiverr, and why I decided to give up on the platform altogether.

How A Regular Order Quickly Turned Into A Hostage Situation

While I’ve been using Fiverr myself (on and off) for a while, this particular experience relates to my girlfriend’s account, not my own.

(I’ve been advising her on building up a reputable account, and how to go above and beyond with every last order. Everything stated is her doing, I’m just an observer.)

In this case, she had just gotten another $5 order on her logo gig, which seemed to be like any other… or so we thought.

The order was fulfilled in good time, and my girlfriend had even included a bonus logo concept as well as the source file (which is usually part of the more expensive package).

The client “loved” one of the concepts and so we proceeded to send her the appropriates file sizes, as stated in the gig description.

Soon after, things got a little weird.

The client came back asking for a social media kit to go with the logo, something that is clearly not offered as part of her gig.

Against my advice, my girlfriend decided to deliver the additional work, despite not getting paid any extra for it.

After that, the client responded with even more demands and some changes to the social media files.

At this point, she agreed enough was enough.

Despite every effort to please this person, they were clearly overstepping their boundaries here.

So, she sent the client a polite message:

The next reply was the nail in the coffin.

This is when the client went from simply overstepping boundaries to unquestionable blackmail. (The equivalent of taking my girlfriend’s Fiverr reputation hostage.)

F*cking disgusting.

While she took some time to ponder a response and reach out to Fiverr support for assistance, the client did eventually go ahead and leave a 1 star review.

Presumably this was to show her he/she wasn’t kidding.

Soon after, while still waiting on Fiverr’s response to the support query, the client paid an extra $10 for the social media kit.

Of course, the payment was accompanied by yet another threat.

At this point, all I wanted to do was go all Liam Neeson and hunt this person down so I could repeatedly punch them in the face.

(Seriously, I would have paid good money for the privilege.)

But, at the time, I still had hope that Fiverr support would step in and rescue my girlfriend from this PITA client.

Enter The *Almighty* Fiverr Support Team

When the response came back from Fiverr support, they told her they couldn’t force the buyer to accept the order.

Okay, that’s fair enough. (Even though the buyer already accepted it, technically.)

They also suggested drawing up a list for the buyer to show the work has been completed in accordance to the gig requirements.

Honestly, this reply just didn’t cut the mustard.

My girlfriend communicated in her initial email that the client was trying to extort her for free work outside the agreed terms, by leaving a negative review if she didn’t comply.

Of course, it wasn’t really about the work, it was about seeking protection from an abusive client who was blatantly pushing their luck.

Their reply didn’t give either of us any confidence that Fiverr really understood that, and even at this stage we felt like they didn’t want to get involved.

Here was her reply to Fiverr:

At the same time, she also responded to the buyers latest threat, explaining that she would not continue to work with them unless the feedback was changed/removed.

(Again, this is feedback that was clearly and intentionally left to bully her into providing work outside of the agreed terms.)

A fair request by anyones standards, right?

Well, apparently not.

Rather than acknowledge what the buyer had done up until this point, Fiverr immediately turned the tables on my girlfriend.

Turns out, she was the one breaking all the rules.

Because she had asked the client to change their feedback, she was no longer entitled to any help from Fiverr support.

You can imagine how we both felt reading this.

Everything that the buyer had said and done prior to her last message was now being swept under the rug — as if never happened at all.

Fiverr essentially chose to support a manipulative bully, leaving my girlfriend with a permanent stain on an account she’d worked so hard to build up.

Case closed.

What a f*cking joke.

Think This Was Just A One-Off? Think Again.

If everything that happened wasn’t upsetting enough, it’s knowing that this person is still running rampant on Fiverr, preying on defensless sellers without a shred of repercussion.

And believe me, there are plenty of buyers doing exactly this on Fiverr, knowing they can and will get away with it.

How do I know?

Well, as all of this was happening, I did some research to see if any other sellers went through a similar ordeal with a buyer.

Very quickly, I found a number of almost identical cases on the Fiverr forum dated years back. (that’s right, years.)

Like this one:

And this…

And this…

I could go on, but I won’t.

This is clearly something that’s been going on for a long time and it all stems from giving buyers too much power over sellers.

If there’s one thing I’ve learned about Fiverr, it’s that clients are ALWAYS more valued than freelancers.

Doesn’t matter how much time you put into a project, or how hard you worked on it, or even how well you handled communication during a dispute, when it really comes down to it…

…freelancers have little to no protection.

Even when it’s a clear cut case in your favour, there’s still every chance the client will come out on top. All it takes it one tiny thing you “did wrong” according to their terms of service and EVERYTHING else is disregarded

The worst part?

Looking at the evidence, it’s obvious to me that Fiverr is well aware of what’s going on, yet is still willing to sit back and let it happen.

Tut, tut.

A Final Message To Fiverr…

If you’re a decision maker at Fiverr and you’re reading this, I implore you to seriously reconsider your current support procedures for freelancers.

It’s not right that someone can put all that time and effort into building up an account and over-delivering at every possible opportunity, only to be shot down by the very people you rely on to protect you.

Look, I don’t want to abandon Fiverr.

I don’t want to be telling people to avoid your platform.

But after everything that has happened, you haven’t left me any choice.

Until something is done to protect freelancers from this kind of abuse, I will continue to spread this post and do whatever I can to prevent others from falling victim to your one-sided support team.

The second you actually do something about it and give freelancers a way to fight back, I’ll be more than happy to update the post.

Fiverr (Hebrew: פיברר‎) is an Israeli online marketplace for freelance services. The company provides a platform for freelancers to offer services to customers worldwide.^[1]

History

Fiverr was founded by Micha Kaufman and Shai Wininger, and was launched in February 2010. The founders came up with the concept of a marketplace that would provide a two sided platform for people to buy and sell a variety of digital services typically offered by freelance contractors. Services offered on the site include writing, translation, graphic design, video editing and programming.^{[2][citation needed][3]} Fiverr's services start at US$5, and can go up to thousands of dollars with gig extras. Each service offered is called a 'gig'.^[4]

The website was launched in early 2010 and by 2012 was hosting over 1.3 million Gigs.^[5] The website transaction volume has grown 600% since 2011. Additionally, Fiverr.com has been ranked among the top 100 most popular sites in the United States and top 200 in the world since the beginning of 2013.^{[citation needed]}

On June 1, 2010, Fiverr received a seed investment of US$1 million from Guy Gamzu and other angel investors, and in May 2012, Fiverr secured US$15 million in funding from Accel Partners and Bessemer Venture Partners, bringing the company's total funding to US$20 million.^{[citation needed]}

In December 2013, Fiverr released their iOS app in the Apple App Store,^[6] and in March 2014, Fiverr released their Android app in the Google Play store.^[7]

During August 2014, Fiverr announced that it had raised US$30 million in a Series C round of funding from Bessemer Venture Partners, Accel (formerly known as Accel Partners) and other investors. The round brings their total funding to date to US$50 million.^{[citation needed]}

In October 2015, Amazon.com started legal action against 1,114 Fiverr sellers it claims provide fake reviews on the US version of its website. Fiverr did not dispute Amazon's allegations and stated: 'As Amazon noted, we have worked closely together to remove services that violate our terms of use, and respond promptly to any reports of inappropriate content.'^[8] Amazon filed suit after an undercover sting.^[9]

In November 2015, Fiverr announced that it had raised US$60 million in a Series D round of funding, led by Square Peg Capital. The round brings their total funding to date to $110 million.^[10] At the same time, the company announced that it was expanding the marketplace to allow sellers the ability to price productized services, known as Gigs, at prices above the original US$5 price.^{[citation needed]}

Fiverr App Reviews

In June 2019, it listed on NYSE.^[11]

On February 19, 2020, the company reported $107.1 million in revenue for the 2019 fiscal year.^[12]

Acquisitions

In 2017, Fiverr acquired video creation marketplace VeedMe.^[13]

In January 2018, AND CO, maker of software for freelancers, was acquired by Fiverr. CEO Micha Kaufman said at the time that many of AND CO's capabilities, such as invoicing, are 'baked into' the Fiverr marketplace, but 'the vast majority of freelancing is happening offline'—and Fiverr wants to enable those offline relationships.^[14]

In February 2019, Fiverr acquired premium subscription-based content marketing platform, ClearVoice which was founded in 2014.^[15]

Fiverr App Store

In August 2020, Fiverr acquired SLT Consulting, a boutique digital marketing agency specializing in social media marketing, search and SEO, as well as brand and content marketing.^[16] The agency built its business using Fiverr.^[17]

In February 2021, Fiverr acquired creative talent marketplace Working Not Working.^[18]

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Gigs

Fiverr serves to allow listing and applying for small one-off jobs, or gigs, online. Jobs listed on the platform are diverse and range from 'get a well-designed business card' to 'help with HTML, JavaScript, CSS, and jQuery'.^[19] Fiverr is a company built on the model of listing temporary work positions. Freelancers work in a variety of workplaces, ranging from home to office.^[20]Fiverr serves as e-commerce platform to freelancers & companies to sell their services by using their gigs. Gig is basically an advertisement of services. Gig include all the details of a services same like ecommerce products ^[21] The pricing of Gigs depends on how much a seller earns per completed task.^[22] The buyers buy services in the form of gigs.

Fiverr has received criticism for advertising very cheap graphic services. At the end of 2014, Fiverr's Facebook page advertisement saying 'You're paying too much for design' caused a public outcry.^[23] In 2013, Fiverr lifted the five dollar base price and began allowing logo designers, graphic artists, voice over artists and other sellers to charge the base prices they set for themselves.

Fiverr gives 100% privileges to buyers thereby neglecting seller rights. After a job has been completed, a buyer has the full rights to request for a refund.^[24] Critics argue that Fiverr needs a balance in their equal-rights policy for both sellers as well as buyers.^[25]

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Advertisements

In 2017, Fiverr was criticized for advertisements portraying unhealthy living and excesses in work behaviors as ideals to live up to.^[24]

Better Business Bureau ratings

In 2018, Fiverr received an 'F' rating from the Better Business Bureau, which is the lowest grade that can be given. In 2019, Fiverr received a 'B' rating after responding to customer complaints. ^[26]

See also

References

1. ^https://www2.staffingindustry.com/eng/Editorial/Daily-News/World-Fiverr-first-quarter-revenue-soars-and-upgrades-full-year-guidance-57595
2. ^CrunchBase Profile – Fiverr
3. ^Eric Pfeiffer (3 April 2012). 'How Fiverr.com is changing the creative economy $5 at a time'. Yahoo News Blog. Retrieved 2012-03-04.
4. ^Hoover, Lisa. 'Fiverr Outsources Your Small Jobs for $5'. Lifehacker. Retrieved 8 March 2010.
5. ^Mary Pilon (16 March 2010). 'What Will People Do for $5? Fiverr Lets You Find Out'. Wall Street Journal. Retrieved 2011-04-10.
6. ^Bilton, Ricardo. 'Fiverr launches its first iOS app to help mobilize the up-and-coming gig economy'. Venture Beat. Retrieved 21 April 2014.
7. ^Henry, Alan. 'Fiverr Brings Its Low-Cost Side-Hustle Marketplace to Android'. Lifehacker. Retrieved 14 March 2014.
8. ^Aisha Gani: Amazon sues 1,000 'fake reviewers', The Guardian 18 October 2015
9. ^Demmitt. 'After undercover sting, Amazon files suit against 1,000 Fiverr users over fake product reviews'. geekwire. geekwire.
10. ^Lora Kolodny (2015-11-11). 'Fiverr Pockets $60M to Become Go-To Freelance Marketplace'. Dow Jones & Company. Retrieved 5 December 2015.
11. ^'Israels Fiverr Lists on NYSE'. Jerusalem Post. Retrieved 3 July 2019.
12. ^'Fiverr acquires And Co, maker of software for freelancers'. 19 February 2020. Retrieved 9 October 2020.
13. ^Kaitlyn Tiffany (27 June 2017). 'Fiverr launches 'Pro' tier for handpicked freelancers'. Techcrunch. Retrieved 17 May 2018. Fiverr has announced its acquisition of Veed.me, a well-established video freelancing site useful mainly for businesses looking to hire videographers to shoot ads locally
14. ^Anthony Ha (24 January 2018). 'Fiverr acquires And Co, maker of software for freelancers'. Techcrunch. Retrieved 24 January 2018.
15. ^Manish Singh (13 February 2019). 'Fiverr acquires content marketing platform ClearVoice'. VentureBeat. Retrieved 13 February 2019.
16. ^Thony, Sharon Lee (2020-08-05). 'Welcome to the Next Chapter of SLT Consulting!'. SLT Consulting. Retrieved 2021-02-12.
17. ^'Fiverr International Ltd'. Apps Run The World. 2020-10-26. Retrieved 2021-02-16.
18. ^'Fiverr adds creative muscle with the acquisition of Working Not Working'. adage.com. 2021-02-11. Retrieved 2021-02-12.
19. ^Dachis, Adam. 'Five Annoying Life Problems You Can Solve for $5 with Fiverr'. Lifehacker. Retrieved 9 September 2013.
20. ^Leamy, Elisabeth (4 August 2015). 'Ways To Earn Money From Home: Services'. ABC News. Retrieved 31 October 2015.
21. ^'Become A Fiverr Seller 7 Proven Selling Tips 2020'. All About Fiverr Gigs - How to Make More Money On Fiverr Gigs. 2020-08-09. Retrieved 2020-08-09.
22. ^'How to make money on fiverr(7 step by step guide to start earning with fiverr)'. Your Online Business Guide in a Box - The Laptop Bucks. 2020-07-17. Retrieved 2020-07-24.
23. ^Hüfner, Daniel (9 August 2014). 'Was darf gutes Design noch kosten? Licht und Schatten des Fiverr-Phänomens. (in German)'. T3N News. Retrieved 26 February 2016.
24. ^ ^abPershan, Caleb (23 March 2017). 'Tragic Ads Attempt To Glorify Desperate Hell of Gig Economy'. SFist. Archived from the original on 25 March 2017. Retrieved 24 March 2017.
25. ^Sühr, Tom; et al. (July 2019). 'Two-Sided Fairness for Repeated Matchings in Two-Sided Markets: A Case Study of a Ride-Hailing Platform'. ResearchGate. Retrieved 23 June 2020.
26. ^'Fiverr, Inc. | Better Business Bureau® Profile'. www.bbb.org. Retrieved 3 April 2021.

External links

• Business data for Fiverr:
  • [https://www.nasdaq.com/symbol/FVRR

  Earn money on Fiverr Nasdaq]

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